Frequently Asked Questions | The L.A. Grand Hotel Downtown
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Get answers to your most frequently asked questions regarding your stay at The L.A. Grand Hotel Downtown and prepare for your family trip to California!

Check in time is 3 p.m. Check out is 12 noon.

The L.A. Grand Hotel Downtown is completely non-smoking. A $300 cleaning fee is applied to a room that has been smoked in.

Wireless internet is available for $9.95 per 24 hours for non-LA Hotel Loyalty Rewards members.  In Lobby level complimentary with access provided by Front Desk.

Yes, open 24 hours, 7 days a week accessed by your room key.

Yes, The L.A. Grand Hotel Downtown offers room service between 6am-11pm daily.

Located on level two next to the Hertz Rent a Car. Computers are available for a fee. Boarding pass printing is free. Open 24/7.

Yes, located in the Lobby level. Warm water temperature, outdoor swimming, towels are provided at the site.

The Hotel has valet only parking provided by ABM a third party company for a fee of $44.00 in and out privileges and the rate expires the following day at 7am.

Visitors also pay $5.00 per 15 min up to a max of $50.

Hotel Bar/Restaurant offers special validation, pay $5.00/3 hrs, the regular rates.

Please see our Get Here page.

We do not offer a complimentary shuttle service. Please contact the concierge for transportation assistance.

We are located on the corner of Figueroa St and 3rd Street in downtown Los Angeles.

Rollaway Beds as well as Crib/Infant Beds are available at an additional charge

Cancellations must occur at least one day prior to local hotel time of 4pm. Guests who do not cancel prior to one day before local hotel time of 4pm will be charged a one night’s room plus tax. Cancellation policy is subject to change. An early departure fee in an amount up to one night’s room and tax may apply.

Special rules may apply for guests under the age of 18. This varies by hotel so please contact the hotel for further information prior to making a reservation.

We do require a government issued photo ID/passport at the time of check in for all reservations.

We do have a limited number of connecting rooms on property. This is on a request basis and cannot be guaranteed.

Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower. For more information on the accessible features of our hotel, please contact our Front Desk.

An early departure fee of up to one night’s room and tax may apply on all reservations.

For all billing issues please contact our Accounting Department.

We accept all major credit cards.

No, The L.A. Grand Hotel Downtown does not allow pets.

Contact the concierge prior to your arrival to set up these services.

Fill out an RFP online form and host your next meeting at a The L.A. Grand Hotel Downtown.

The L.A. Grand Hotel Downtown offers special rates during certain times of the year and the week. Please contact us to inquire about specials or promotional offers that may be available for your next meeting.

Enterprise Rent-A-Car will offer the guests of the L.A. Grand Hotel a discount of up to 10%, you can make your discounted reservation by clicking here.

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