Last update: May 25, 2018
This web page will inform you of The L.A. Grand Hotel Downtown policies regarding the collection, use, and disclosure of personal data when you use our Hotel website and the data we collect.
We use your data to provide and improve our Hotel services. By using our Hotel website, you agree to the collection and use of information in accordance with this policy.
We understand that when you use The L.A. Grand Hotel Downtown website you are placing your trust in us to handle your data appropriately, including the personal information of you and your end users. That is why we take a very serious approach to data protection.
We want to make sure that you have information about how we process personal information in connection with your use of our website.
Information We Collect And Use Via eMail
We collect different types of information for a variety of purposes to provide and improve our Hotel services and offerings and send occasional email communications to you.
Types of Data We Collect – Personal Data
While using our Hotel website to request information, we may ask you to provide us with certain personal information that can be used to contact or identify you (“Personal Data”). Personally information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
Right to be Forgotten (Data Erasure) – The L.A. Grand Hotel Downtown has formalized its policy for data deletion:
You will have a right to withdraw consent to store and use your data and have the information erased.
If you wish your data to be forgotten/deleted from our database, please contact us firstname.lastname@example.org to have the data deleted The L.A. Grand Hotel Downtown.
Please be aware that if you opt-out of receiving an email from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten (10) business days for us to process your request.
We take measures to protect the technical information collected by our use of Google Analytics. The data collected will only be used on a need to know basis to resolve technical issues, administer the Site and identify visitor preferences; but in this case, the data will be in non-identifiable form. We do not use any of this information to identify Visitors or Users.
Examples of information we may collect include
- Your Internet protocol address.
- The kind of browser or computer you use.
- Number of links you click within the website.
- State or country from which you accessed the website.
- Web page from which you linked to our website.
- Pages you viewed on the website.
You may opt-out from the collection of navigation information about your visit to the Site by Google Analytics by using the Google Analytics Opt-out feature.
Tracking Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking may also be used such as tags, and scripts to collect and track information and to improve and analyze our Hotel website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Hotel.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings.
Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.com/uk.
If you do not accept our cookies, you may experience some inconvenience in your use of our website.
Use of Hotel Data
The L.A. Grand Hotel Downtown uses the collected data for various purposes:
- To provide and maintain the Hotel website
- To provide customer service
- To provide analysis or valuable information so that we can improve the Hotel website
- To monitor the usage of the Hotel website
- To detect, prevent and address technical issues
- Response to RFP’s
The L.A. Grand Hotel Downtown does not collect financial information for payment processing.
Transfer of Personal Data
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.
Disclosure Of Data – Legal Requirements
The L.A. Grand Hotel Downtown may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of The L.A. Grand Hotel Downtown
- To prevent or investigate possible wrongdoing in connection with the Hotel website
- To protect the personal safety of users of the Hotel website
- To protect against legal liability
To Whom We Disclose Information
We will not intentionally disclose the Personal Data or Client Data that we collect ever with any third parties.
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or hotels.
Our Hotel does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Interest Based Advertising
Interest based advertising is the collection of data from different sources and across different platforms in order to predict an individual’s preferences or interest and to deliver to that individual, or his/her computer, smart phone or tablet, advertising based on his/her assumed preference or interest inferred from the collection of data pertaining to that individual or others who may have a similar profile or similar interests.
We work with a variety of third parties to attempt to understand the profiles of the individuals who are most likely to be interested in our hotel so that we can send advertisements to you on the websites and mobile apps of other entities.
These third parties include: (a) advertising networks, which collect information about a person’s interests when that person views or interacts with one of their advertisements; (2) attribution partners, which measure the effectiveness of certain advertisements; and (3) business partners, which collect information when a person views or interacts with one of their advertisements.
In collaboration with these third parties, we collect information about our customers, prospects and other individuals over time and across different platforms when they use these platforms or interact with them. Individuals may submit information directly to our Sites or on platforms run by third parties, or by interacting with us, our advertisements, or emails they receive from us or from third parties. We may use special tools that are commonly used for this purpose, such as cookies, beacons, pixels, tags, mobile advertising IDs, flash cookies, and similar technologies. We may have access to databases of information collected by our business partners.
The information we or third party collect enables us to learn what purchases the person made, what ads or content the person sees, on which ads or links the person clicks, and other actions that the person takes on our Sites, or in response to our emails, or when visiting or using third parties’ platforms.
We, or the third parties with which we work, use the information collected as described above to understand the various activities and behaviors of our customers, Site visitors and others. We, or these third parties, do this for many reasons, including: to recognize new or past visitors to our Sites; to present more personalized content; to provide more useful and relevant ads – for example, if we know what ads you are shown we can try not to show you the same ones repeatedly; to identify visitors across devices, sales channels, third party websites and Sites, or to display or send personalized or targeted ads and other custom content that is more focused on a person’s perceived interest in products or services similar to those that we offer.
Our interest-based ads may be served to you in emails or on third-party platforms. We may serve these ads about our products or services or send commercial communications directly ourselves or through these third parties.
Visitors may opt out of receiving interest based advertising by advertising networks that may be delivered to them on our platform and other websites by visiting the following websites: http://www.aboutads.info/consumers; and http://www.networkadvertising.org. These features will opt a Visitor out of many – but not all – of the interest-based advertising activities in which we or third parties engage.
This will opt you out of many but not all of the interest-based advertising activities in which we or third parties engage. Choices you make may be browser and device specific. If you delete your cookies or use a different browser or a different computer or device, you may need to update your opt-out choices. Other third-party Sites provide visitors with the ability to opt-out of receiving interest-based ads on their Sites that you need to control your settings on that Site. For example, to opt out of Google’s use of your online behavior for advertising purposes, visit https://www.howtogeek.com/285835/how-to-opt-out-of-personalized-ads-from-google/.
Information from Social Networking Sites
Our website include(s) interfaces that allow you to connect with social networking sites. If you connect to a social networking sites through our website, you authorize us to access, use and store the information that you agreed the social networking sites could provide to us based on your settings on that SNS. We will access, use and store that information in accordance with this Policy. You can revoke our access to the information you provide in this way at any time by amending the appropriate settings from within your account settings on the applicable social networking sites.
If you are a California resident, California law permits you to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to: email@example.com
How to Contact Us and Our Data Controller
- By email: firstname.lastname@example.org
- By visiting this page on our website: www.thelahotel.com
- By phone number: (213) 617-1133
- By mail: 333 S Figueroa St, Los Angeles, CA 90071
- Contract to the Attention Data Controller